FAQ’s and Customer Reviews
Here you will find the most frequently asked questions alongside the relevant answers as well as our customer reviews.
General Questions
What payment options do you offer?
You can decide whether you prefer to pay the amount conveniently and safely via PayPal, Credit Card or send us the money via bank transfer. By choosing the Paypal method you will also have the buyer protection along with a personalized payment link from us.
How long does it take until I receive my personal workout and or nutrition plan?
Once you have sent us your order and you have transferred the amount due, we will send you the appropriate form that you will need to fill out with your details for us. We will then put together your personal workout or nutrition plan within 2-3 days and send it to you by e-mail.
What if I’m not happy with my plan?
If you are not satisfied with your workout and or nutrition plan, you are welcome to let us know and give us the exact reasons. We will then certainly process it again free of charge and respond to your wishes/comments.
How much experience do the trainers usually have?
All our trainers and coaches have at least 5 or more years of experience. When choosing our team, it is especially important to us that we rely on experienced and talented trainers and not “hobby coaches”.
Do you also have a shop or something like that?
We are specialized exclusively in the online business and offer all our products here on our homepage. So you can get professional support and advice from us from everywhere.
Questions about the Products
How do you get the information to make the plans?
After we have received your payment, we will immediately send you a detailed questionnaire, which you should fill out and return to us. Not everything has to be filled in, but the more information you provide, the more personalized your nutrition or workout plan will be.
How does your nutrition plan differ from other nutrition plans?
Most of the nutritional plans you can buy on the Internet are not very personalized and are only created using very little personal details from the customer. We, on the other hand, take a lot of information from you and optimize the nutrition plan to exactly fit your body and your requirements. Every BODY is different, so every nutrition plan has to be created individually. Our nutrition coaches will take care of this!
Do I need a webcam for the Personal Webcam Trainer?
It is enough if you have a laptop or computer even if it doesn’t have a webcam. It is important that you can see and hear your personal trainer as he will explain all the exercises to you. By default, each computer also has a microphone, so you can ask your trainer your questions without him seeing you. However, you are welcome to turn on your webcam if you have one.
For how long are these plans suitable?
Based on your goals and your circumstances, we will develop your nutrition and or workout plan. The time frame for such a plan may vary. However, you can usually follow your plan for at least 6 months.
What does the nutrition plan include?
Your nutrition plan will tell you exactly what your daily nutritional requirements are and at what meals you should eat them. We will also tell you which dishes and which foods will help you and are best suited to you. Depending on what your personal goals are, we will create a tailor-made nutrition plan for you.
How can I keep my journal? Only on PC or laptop?
You will receive your journal as a Word and PDF document, as well as via Google Docs, which you can then easily edit from your smartphone. Whenever and wherever you like. You can also fill out the PDF or Word document on your PC. Whichever suits you best.
Are your products also available in English?
Our trainers and consultants all speak fluent German and English. You can therefore receive your personalized plan in English if you wish.
