FAQ’s and Customer Reviews

Here you will find the most frequently asked questions alongside the relevant answers as well as our customer reviews.

General Questions

You can decide whether you prefer to pay the amount conveniently and safely via PayPal, Credit Card or send us the money via bank transfer. By choosing the Paypal method you will also have the buyer protection along with a personalized payment link from us.

Once you have sent us your order and you have transferred the amount due, we will send you the appropriate form that you will need to fill out with your details for us. We will then put together your personal workout or nutrition plan within 2-3 days and send it to you by e-mail.

If you are not satisfied with your workout and or nutrition plan, you are welcome to let us know and give us the exact reasons. We will then certainly process it again free of charge and respond to your wishes/comments.

All our trainers and coaches have at least 5 or more years of experience. When choosing our team, it is especially important to us that we rely on experienced and talented trainers and not “hobby coaches”.

We are specialized exclusively in the online business and offer all our products here on our homepage. So you can get professional support and advice from us from everywhere.

Questions about the Products

After we have received your payment, we will immediately send you a detailed questionnaire, which you should fill out and return to us. Not everything has to be filled in, but the more information you provide, the more personalized your nutrition or workout plan will be.

Most of the nutritional plans you can buy on the Internet are not very personalized and are only created using very little personal details from the customer. We, on the other hand, take a lot of information from you and optimize the nutrition plan to exactly fit your body and your requirements. Every BODY is different, so every nutrition plan has to be created individually. Our nutrition coaches  will take care of this!

It is enough if you have a laptop or computer even if it doesn’t have a webcam. It is important that you can see and hear your personal trainer as he will explain all the exercises to you. By default, each computer also has a microphone, so you can ask your trainer your questions without him seeing you. However, you are welcome to turn on your webcam if you have one.

Based on your goals and your circumstances, we will develop your nutrition and or workout plan. The time frame for such a plan may vary. However, you can usually follow your plan for at least 6 months.

Your nutrition plan will tell you exactly what your daily nutritional requirements are and at what meals you should eat them. We will also tell you which dishes and which foods will help you and are best suited to you. Depending on what your personal goals are, we will create a tailor-made nutrition plan for you.

You will receive your journal as a Word and PDF document, as well as via Google Docs, which you can then easily edit from your smartphone. Whenever and wherever you like. You can also fill out the PDF or Word document on your PC. Whichever suits you best.

Our trainers and consultants all speak fluent German and English. You can therefore receive your personalized plan in English if you wish.